Message+
Engage anywhere. Manage everywhere.
In a world where customers expect instant replies, fragmented communication channels are a business risk. Message+ is the unified messaging hub that consolidates SMS, Instant Messaging, and Two-Way Conversations into a single, powerful dashboard. Drive engagement, automate workflows, and maintain strict compliance—all from one platform.
Key Benefits
- One platform for marketing blasts to 1:1 support
- Sticky sessions with full customer context
- Global carrier connections for high delivery rates
- Regulatory compliance across GDPR, TCPA, and UEMO
Two-Way SMS & Conversational Messaging
Don't just broadcast; start a conversation. Unified Inbox: Manage incoming queries from SMS, WhatsApp, and Web Chat in one consolidated view. Agents can reply instantly without switching apps. Sticky Sessions: The system remembers the customer context. If a user replies to an SMS sent last week, the agent sees the full history, ensuring a seamless support experience. Global Reach: Direct connections to global carriers ensure high delivery rates for OTPs, alerts, and marketing blasts, avoiding 'grey routes' that lead to lost messages.
Intelligent Automation & Personalization
Scale your outreach without sounding like a robot. Smart Merge Tags: Go beyond 'Hi [Name].' Dynamically insert loyalty points balance, appointment times, or account managers' names into every message using CSV uploads or API triggers. Event-Based Triggers: Automatically send a 'Welcome' SMS when a user signs up, or a 'Feedback Request' 24 hours after a ticket is closed. Scheduling & Drip Campaigns: Plan your marketing calendar in advance. Schedule blast campaigns for peak engagement times or set up multi-step drip sequences.
Analytics & Unique Tracking
Turn messaging into a measurable performance channel. Unique URL Tracking: Stop guessing click-through rates. Message+ automatically shortens links and appends unique tracking parameters for every recipient, letting you see exactly who clicked. Real-Time Delivery Reports: Monitor delivery status (Sent, Delivered, Failed) in real-time. Identify invalid numbers instantly to clean your database and save costs. Live Dashboard: Visualize campaign performance, agent response times, and peak traffic volumes on a centralized executive dashboard.
Integration & Compliance
Built for the complex IT ecosystem. Robust API Access: Connect Message+ to your CRM (Salesforce, HubSpot, Dynamics 365) to log every text message as an activity record against the customer profile. Spam Compliance Guardrails: Built-in 'Do Not Disturb' (DND) filtering and automated 'STOP' keyword handling ensure you comply with GDPR, TCPA, and local spam regulations (e.g., Hong Kong UEMO). Live Support & Live Chat: Embed a widget on your website that feeds directly into the Message+ inbox, allowing you to transition web visitors to SMS for long-term follow-up.
Features & Capabilities
Everything you need to transform your business operations
Unified Inbox
Manage SMS, WhatsApp, and Web Chat queries in one consolidated view with full conversation history.
Event-Based Triggers
Automatically send Welcome SMS on signup, Feedback Requests after tickets close, and more.
Unique URL Tracking
Auto-shortened links with unique tracking parameters for every recipient to measure exact click-through rates.
Real-Time Delivery Reports
Monitor Sent, Delivered, and Failed status in real-time. Identify invalid numbers to clean your database.
CRM Integration
Connect to Salesforce, HubSpot, or Dynamics 365 to log every message as an activity record.
Spam Compliance Guardrails
Built-in DND filtering, automated STOP handling, GDPR, TCPA, and Hong Kong UEMO compliance.
Ready to Get Started with Message+?
Let our experts help you implement the perfect solution for your business needs.